Complaints and Passenger Rights

Minimum passenger rights are protected under Regulation No. 261/2004/EC of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flight, repealing Regulation (EEC) No. 295 /91

Ladies and Gentlemen, we sincerely apologise for any inconvenience you may have experienced as a result of an irregularity in your flight, e.g. denied boarding, cancellation or significant delay.

In accordance with Regulation 261/2004/EC of 11 February 2004 in certain situations of irregularity, you may be entitled to certain benefits and/or financial compensation.

The above regulations shall apply to SprintAir passengers who:

– have a valid ticket with a confirmed reservation for the flight in the case of which the transport was disrupted,
– reported for check-in at the time specified by the Carrier,
– have valid Travel Documents,
– travel using a ticket purchased according to publicly available tariff.

The regulations shall not apply to those who travel free of charge or based on a discounted tariff that is not generally available.

SprintAir passenger rights

Should you be dissatisfied with the services of SprintAir, you can find our address below, which you can use to send your complaint, as well as the address of the body authorised to handle passenger complaints after the complaint procedure is completed by the Carrier:

SprintAir SA
ul. Ruchliwa 22
02-182 Warszawa, Poland

In the Republic of Poland, the body authorised to handle passenger complaints is:

Urząd Lotnictwa Cywilnego
Komisja Ochrony Praw Pasażerów
ul. M. Flisa 2
02-247 Warszawa, Poland

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