we would like to apologize for any inconvenience that you may have experienced as a result of flight irregularities such as denied boarding, flight delay or flight cancellation.
According to EC Resolution No. 261/2004/WE of February, 11th, 2004 passengers are entitled to receive assistance and/or financial compensation in specified circumstances of travel disruption.
The regulations shall also apply to any passenger travelling with SprintAir , provided that that person:
- has a confirmed reservation on the flight where disruption occurred ,
- arrived in time for check-in as indicated on the ticket or in communication from the airline,
- has valid travel documents,
- is travelling on a ticket available to the general public.
The regulation however does not apply to those passengers who are travelling free of charge or on a discount ticket not available to the general public.
For more information please see: Air Passenger Rights – excerpt
If you have experienced any inconvenience with regard to a flight operated by SprintAir or are dissatisfied with the quality of our service, you are requested to send your complaint to the following address/e-mail address:
SprintAir SA Reklamacje
ul. Ruchliwa 22
adres e-mail: email@example.com
In the territory of the Republic of Poland the supervisory body competent to receive passenger complaints is:
Urząd Lotnictwa Cywilnego
KOPP – Komisja Ochrony Praw Pasażera
ul. M.Flisa 2